Bug #1238

Crash at Menu

Added by Gene Lemcool 17 days ago. Updated 15 days ago.

Status:NewStart date:12/30/2018
Priority:NormalDue date:
Assignee:Gwennaël Arbona% Done:

0%

Category:-
Target version:Ongoing issues

Description

Here's the (nearly worthless) information from the eventlog:
Faulting application name: HeliumRain-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x5c200b23
Faulting module name: ntdll.dll, version: 10.0.17763.194, time stamp: 0xe8b54827
Exception code: 0xc000041d
Fault offset: 0x0000000000005b34
Faulting process id: 0xab0
Faulting application start time: 0x01d4a08389ce74eb
Faulting application path: D:\SteamLibrary\steamapps\common\HeliumRain\HeliumRain\Binaries\Win64\HeliumRain-Win64-Shipping.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 322de1cb-8591-44ec-9c45-73bc43c26641
Faulting package full name:
Faulting package-relative application ID:

Machine Specs:
Intel i7 8700K
32 GB RAM
Nvidia RTX 2080 Founders Edition
LG 4k Monitors (x2) set at native 3840x2160 w/150% desktop (I think this might be important since the defualt resolution keeps jumping back to 2880 which is how windows is rendering when at 150%)

Attaching crashdump

CrashReportClient.ini Magnifier (114 Bytes) Gene Lemcool, 12/30/2018 10:28 PM

CrashContext.runtime-xml (6.29 KB) Gene Lemcool, 12/30/2018 10:28 PM

UE4Minidump.dmp (507 KB) Gene Lemcool, 12/30/2018 10:28 PM

History

#1 Updated by Gwennaël Arbona 15 days ago

  • Assignee set to Gwennaël Arbona
  • Target version set to Ongoing issues

Hi Gene,

Happy new year !

I've looked at the crash dump - it looks like the crash originates in something called the LG OnScreen Control, rather than in the game. I believe this process attaches to the game for the purpose of rendering some kind of HUD, but crashes somewhere in Windows internals (ntdll etc). I would suggest disabling it if you don't use it.

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